top of page
FEATHER FIGHTGEAR
FEATHER FIGHTGEAR

Store Policies & Frequently Asked Questions

Need some help? Kindly read our store policies below. If you don't find your answer, kindly message any of our social media pages and we'll make sure to get back to you.

  • RETURN & REFUND

    • Customers are entitled to a 7-day return and refund period starting from the date the product is received.

    • Returns and refunds are accepted for:

    • Defective items

    • Sizing Issue

    • Change of mind

    • Other concerns (please message us to discuss your case)

    ​

    • To process a return or refund, simply send us a message and we will assist you.

    ​

    • A full refund will be issued once the returned item has been received.

    ​

    • We will cover the return shipping cost back to us.

    ​

    • The original shipping fee paid during the initial purchase is non-refundable.

  • SHIPPING & DELIVERY

    Metro Manila Customers


    • Same-day delivery is available within Metro Manila only, as we are based in Quezon City.


    • We use Lalamove for all same-day deliveries.


    • Cash on Delivery (COD) is not available for same-day deliveries due to ₱2,000 pesos lalamove courier limit.


    • Orders outside Metro Manila are shipped via GoGo Xpress.

     


    • Nationwide shipping fee is fixed at ₱200 anywhere in the Philippines.

     

    • Delivery typically takes 2–7 days, depending on your location.


    • Cash on Delivery (COD) is available for shipped orders only.

     

     

    • We will provide regular updates regarding your order status.
    • A tracking link will also be sent once your order has been shipped.

    Customers Outside Metro Manila

    Order Tracking

bottom of page